{"id":530,"date":"2025-02-25T12:00:53","date_gmt":"2025-02-25T12:00:53","guid":{"rendered":"https:\/\/www.gibintbank.gi\/?page_id=530"},"modified":"2025-05-14T14:15:09","modified_gmt":"2025-05-14T14:15:09","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.gibintbank.gi\/help-support\/","title":{"rendered":"Help &amp; Support"},"content":{"rendered":"\n<div class=\"banner__wrapper banner__wrapper--has-image banner__wrapper--image-format-2\">\n\t<div class=\"banner__inner\">\n\t\t<div class=\"banner__sections\">\n\t\t\t<div class=\"banner__section banner__section--text\">\n\t\t\t\t<div class=\"banner__text\">\n\n<h1 class=\"wp-block-heading\">Help &amp; Support<\/h1>\n\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"banner__section banner__section--image\">\n\t\t\t\t\t<div class=\"banner__image-wrapper\">\n\t\t\t\t\t\t<div class=\"banner__image-inner\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/www.gibintbank.gi\/wp-content\/uploads\/2025\/03\/Help-Support-Header.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.gibintbank.gi\/wp-content\/uploads\/2025\/03\/Help-Support-Header.jpg 1200w, https:\/\/www.gibintbank.gi\/wp-content\/uploads\/2025\/03\/Help-Support-Header-300x300.jpg 300w, https:\/\/www.gibintbank.gi\/wp-content\/uploads\/2025\/03\/Help-Support-Header-1024x1024.jpg 1024w, https:\/\/www.gibintbank.gi\/wp-content\/uploads\/2025\/03\/Help-Support-Header-150x150.jpg 150w, https:\/\/www.gibintbank.gi\/wp-content\/uploads\/2025\/03\/Help-Support-Header-768x768.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n<h2 class=\"wp-block-heading\">Search our FAQs below<\/h2>\n\n\n\n\n\n<div class=\"accordion__search-wrapper\">\n\t<div class=\"accordion__search-input-wrapper\">\n\t\t<input\n\t\t\tid=\"accordion-block-0-search-input\"\n\t\t\ttype=\"text\"\n\t\t\tplaceholder=\" \"\n\t\t\tclass=\"accordion__search-input\"\n\t\t>\n\t\t<label\n\t\t\tfor=\"accordion-block-0-search-input\"\n\t\t\tclass=\"accordion__search-input-label\"\n\t\t>\n\t\t\tPlease type a word or phrase&#8230; \t\t<\/label>\n\t<\/div>\n\t<div class=\"accordion__clear-search-wrapper\">\n\t\t<button type=\"button\" class=\"accordion__clear-search\" disabled>\n\t\t\tClear Search\t\t<\/button>\n\t<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item-group\">\n\n<h2 class=\"wp-block-heading\">General<\/h2>\n\n\n\n\n\n<div class=\"accordion__item-group\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Account<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What is the VTB sort code?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>The sort code for Velantis Trust International Bank is 60-83-14. You can use this for all transactions requiring a sort code, such as setting up direct debits or transferring funds.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">When can I withdraw money from the Higher Interest Savings Account (HISA)?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Withdrawals from your High Interest Savings Account (HISA) with Velantis Trust International Bank are permitted quarterly during the first full calendar week of March, June, September, and December. During these windows, you can arrange a transfer from your HISA via online banking at www.gibintbank.gi\/online-banking or in person at our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. For more details on the HISA, visit High-interest savings account | Velantis Trust International. Transfers are processed immediately during the withdrawal window.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How can I change an existing sole account to a joint account?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Yes, you can convert your account to a joint account with Velantis Trust International Bank. Both account holders must provide:<\/p>\n\n\n\n<p>A valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Proof of address (a utility bill or bank statement dated within the last 3 months).<br>Complete the form at <strong>www.gibintbank.gi\/information\/forms\/joint-account-form<\/strong> and email it to <strong>aodds@gibintbank.g<\/strong>i. The process will take <strong>3 business days<\/strong>, and we\u2019ll notify you by email and text message once complete.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I close my account?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To close your account with Velantis Trust International Bank, complete the closure form at www.gibintbank.gi\/information\/forms\/account-closure-form and email it to aodds@gibintbank.gi. Ensure all funds are withdrawn and any standing orders or direct debits are cancelled. The process will take <strong>3 business day<\/strong>s, and we\u2019ll notify you by email once complete.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I open a sub-account?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Yes, existing customers can open an additional account online with Velantis Trust International Bank. Log in to your online banking at online.gibintbank.gi, select the option to open a new account, and follow the prompts. You may need to provide updated documents, such as proof of address (a utility bill or bank statement dated within the last 3 months). The process will take 3 business days, and we\u2019ll notify you by email and text message once the account is active.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Where is the form to update my contact details (e.g., email, address)?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can find the form to update your contact details on our website at <strong>www.gibintbank.gi\/information\/forms\/contact-update-form<\/strong>. Complete the form and <strong>email it to aodds@gibintbank.gi <\/strong>with any required documents, such as proof of address (a utility bill or bank statement dated within the last 3 months). We commit to processing updates within <strong>2 business days<\/strong> for addresses and 1 business day for mobile numbers, and we\u2019ll notify you by email once complete.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How many types of accounts do you offer, and how do I set them up?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank offers the following account types:<\/p>\n\n\n\n<p>Personal Account: For everyday banking needs. <strong><a href=\"https:\/\/www.gibintbank.gi\/\">Personal banking | Velantis Trust International Bank<\/a><\/strong><\/p>\n\n\n\n<p>Personal Plus Account: For high net-worth individuals with a minimum income of \u00a375,000 per year or \u00a3100,000 in savings\/investments.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/current-accounts\/personal-account-plus\/\">Personal Plus bank accounts | Velantis Trust International Bank<\/a><\/strong><\/p>\n\n\n\n<p>Teen Account: For individuals aged 13 to 19 years.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/youth\/teen-account\/\">Teen bank accounts | Velantis Trust International Bank<\/a><br><\/strong><br>Graduate Account: For recent graduates (within 2 years of graduation).<br><strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/youth\/graduate-account\/\">Student bank accounts | Velantis Trust International Bank<\/a><\/strong><\/p>\n\n\n\n<p>Savings Account: For saving with interest, paid quarterly.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/savings\/savings-account\/\">Standard savings account | Velantis Trust International<\/a><br><\/strong><br>High Interest Savings Account (HISA): With interest, paid monthly, and restricted withdrawal windows.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/savings\/high-interest-savings-account\/\">High-interest savings account | Velantis Trust International<\/a><\/strong><\/p>\n\n\n\n<p>Young Person\u2019s Savings Account: For children under 13, opened by a parent or guardian.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/youth\/young-persons-savings-account\/\">Young person\u2019s bank account | Velantis Trust International<\/a><\/strong><\/p>\n\n\n\n<p>Business Account: For businesses, including Business Premier and Intermediary Accounts.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/business\/\">Business &amp; corporate banking | Velantis Trust International Bank<\/a><\/strong><\/p>\n\n\n\n<p>Community Account: For charities, clubs, and associations.<br><strong><a href=\"https:\/\/www.gibintbank.gi\/business\/business-accounts\/community-account\/\">Community Account &#8211; Velantis Trust International Bank<\/a><\/strong><\/p>\n\n\n\n<p>Fixed Term Deposit Account: For fixed-term savings <strong><a href=\"https:\/\/www.gibintbank.gi\/personal\/savings\/fixed-term-deposits\/\">Fixed Term Deposits &#8211; Velantis Trust International Bank<\/a><\/strong><\/p>\n\n\n\n<p><strong>Check each account in detail at <a href=\"https:\/\/www.gibintbank.gi\/\">Personal banking | Velantis Trust International Bank<\/a><\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">When will funds be available after a cash deposit?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>After making a cash deposit at Velantis Trust International Bank, your funds will be available in your account immediately.<\/p>\n\n\n\n<p>You can deposit cash at our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, during branch hours Monday to Friday, or via our in-branch ATMs.<\/p>\n\n\n\n<p>Ensure you have your debit card or account number ready for the transaction.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the maximum amount I can deposit?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Deposits to your Velantis Trust International Bank account have no set limit.<\/p>\n\n\n\n<p>However, for large deposits you must provide supporting documentation, including: Proof of the source of funds (e.g., payslips from the last 3 months, a bank statement showing the funds\u2019 origin, or a sale agreement.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the maximum amount I can withdraw?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can withdraw any amount from your Velantis Trust International Bank account.<\/p>\n\n\n\n<p>However for large withdrawals, we recommend safer alternatives like bank transfers or online payments to reduce the risk of carrying significant cash.<\/p>\n\n\n\n<p>To proceed, visit our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. The withdrawal will be processed immediately upon verification.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Where is my account number? Is it on the card?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can find your Velantis Trust International Bank account number through online banking at <strong><a href=\"https:\/\/online.gibintbank.gi\/\">online.gibintbank.gi<\/a><\/strong> by logging in and viewing your account details.<\/p>\n\n\n\n<p>It is also available on your account statements, which you can access online or request a printed copy at our branch.<\/p>\n\n\n\n<p>Your account number is not displayed on your debit card. If you don\u2019t have online banking, you can request your account number by visiting our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, with a valid ID (passport, driving licence, or Civilian Registration Card). We\u2019ll provide the details immediately upon verification.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Do you accept old notes?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank only accepts the current UK Sterling \u00a320 (purple) and \u00a350 (red) notes.<\/p>\n\n\n\n<p>We do not accept old \u00a320 or \u00a350 notes, including those withdrawn in 2022.<\/p>\n\n\n\n<p>If you have old notes, you can exchange them at a Bank of England branch or through their postal exchange service <strong>https:\/\/www.bankofengland.co.uk\/banknotes\/exchanging-old-banknotes<\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Why do I have to fill out a cash withdrawal\/deposit form?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>This form is required for audit purposes by us to ensure accurate record-keeping. It allows us to thoroughly review the transaction details and promptly address any discrepancies or issues that may arise, such as missing notes or errors, by contacting you with a resolution.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Why are you asking so many questions for a large cash withdrawal or deposit?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Additionally, we offer safer alternatives such as bank transfers or electronic payments to help you manage large sums more securely, reducing the risks associated with handling significant amounts of cash.<br>We offer convenient alternatives such as bank transfers or electronic payments to help you manage large sums more efficiently, providing added security and peace of mind when handling significant transactions.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How can I change my address?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To update your address with Velantis Trust International Bank, complete the form at <strong>www.gibintbank.gi\/information\/forms\/contact-update-form<\/strong>, attach proof of your new address (e.g., a utility bill, residential ID card, or driving licence dated within the last 3 months), and email it to <strong>aodds@gibintbank.gi<\/strong>. The process will take 2 business days, and we\u2019ll notify you by email once complete.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I open an account in-branch? What do I need?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Yes, you can open an account in-branch at Velantis Trust International Bank, located at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. You must meet one of these criteria:<br>Live in Velantis Trust.<\/p>\n\n\n\n<p>Work in Velantis Trust.<\/p>\n\n\n\n<p>Have a source of income from Velantis Trust (e.g., employment, rental income, or pension).<\/p>\n\n\n\n<p>If you meet the criteria, bring the following documents to the branch:<br><br>A valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Proof of address (a utility bill, empadronamiento, or the back of your ID, dated within the last 3 months; tenancy agreements or house deeds in foreign languages are not accepted unless translated by a professional translator).<\/p>\n\n\n\n<p>Proof of source of funds (e.g., payslips or bank statements from the last month).<\/p>\n\n\n\n<p>Your taxpayer reference number.<\/p>\n\n\n\n<p>We commit to completing the process within 3 business days, and we\u2019ll notify you by email and text message once your account is active.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I add someone to my account?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can add someone to your Velantis Trust International Bank account by following these steps. The process differs based on the individual\u2019s connection to Velantis Trust:<br>If the person has a direct connection to Velantis Trust (they live in Velantis Trust, work in Velantis Trust, or have a source of income from Velantis Trust, such as employment, rental income, or pension):<\/p>\n\n\n\n<p>They must provide:<br>A valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Proof of address (a utility bill, empadronamiento, or the back of their ID, dated within the last 3 months; foreign tenancy agreements or house deeds are not accepted unless translated by a professional translator).<\/p>\n\n\n\n<p>Proof of income (e.g., payslips or bank statements from the last month).<\/p>\n\n\n\n<p>Their taxpayer reference number.<\/p>\n\n\n\n<p>If the person is a family member (e.g., spouse or child) without a direct Velantis Trust link:<br>They can still be added if:<br>They are a spouse, child, or parent of the primary account holder.<\/p>\n\n\n\n<p>The primary account holder has a direct connection to Velantis Trust (lives, works, or has income from Velantis Trust).<br>They must provide:<\/p>\n\n\n\n<p>A valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Proof of relationship (e.g., marriage certificate, birth certificate).<\/p>\n\n\n\n<p>To proceed, both the primary account holder and the person being added must complete a paper form, available at our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. Submit the form and required documents in person at the branch. We commit to completing the process within 3 business days, and we\u2019ll notify you by email and text message once the account is updated.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">I live with my parents\/partner and don\u2019t have proof of address. How do I open an account?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you don\u2019t have proof of address in your name, you can still open an account with Velantis Trust International Bank by providing:<br>A utility bill or house deed in the property owner\u2019s name, dated within the last 3 months.<\/p>\n\n\n\n<p>A copy of the property owner\u2019s ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>A signed, dated letter addressed to Velantis Trust International Bank from both you and the property owner, confirming that you reside at the address with the legal owner or tenant.<\/p>\n\n\n\n<p>Submit these documents in person at our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, or email them to aodds@gibintbank.gi if applying online at www.gibintbank.gi\/personal-accounts\/apply. We commit to completing the process within 3 business days, and we\u2019ll notify you by email and text message once your account is active.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">ATM\/Counter<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I exchange money without an account?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>No, you cannot exchange money without an account with Velantis Trust International Bank. You must have an account to access our currency exchange services. To open an account, apply online at <strong><a href=\"https:\/\/www.gibintbank.online\/Home\/NewExisting\">Join Us On Our Journey &#8211; Velantis Trust International Bank<\/a><\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">My card was retained by an ATM. What do I do?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If your card was retained by a Velantis Trust International Bank ATM, notify us immediately by emailing <strong>contact@velantistrust.com<\/strong> or visiting our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. We\u2019ll arrange for our technicians to retrieve it within 2 business days, and we\u2019ll contact you by email or phone to collect it from the branch at your convenience.<\/p>\n\n\n\n<p>You\u2019ll need to bring a valid ID (passport, driving licence, or Civilian Registration Card) to retrieve it. If the ATM belongs to another bank, contact that bank directly to arrange retrieval.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I deposit money at any of your ATMs?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can make deposits at the ATMs located inside our Velantis Trust International Bank branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. This service is available during branch opening hours.<\/p>\n\n\n\n<p>Deposits are processed immediately, and you\u2019ll receive a receipt upon completion. Ensure you have your debit card and the funds ready for deposit<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What are the ATM deposit limits?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can deposit up to 90 notes per batch at Velantis Trust International Bank ATMs located inside our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA.<\/p>\n\n\n\n<p>Note that \u00a3100 notes are not accepted. After each batch, remove your card and repeat the process for additional deposits. Deposits are processed immediately, and you\u2019ll receive a receipt upon completion. This service is available during branch opening hours<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">I\u2019ve withdrawn\/deposited cash, but the ATM shows an error and I didn\u2019t get the cash\/confirmation. What do I do?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To resolve issues with your transaction, email contact@velantistrust.com with the details of your deposit or withdrawal. Our team will manually process any pending deposits or reverse any failed withdrawals within 2 business days, and we\u2019ll contact you by phone to confirm the resolution at a time that suits you.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Do your ATMs dispense Sterling notes?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Most of our ATMs dispense Velantis Trust notes for your convenience. However, the two ATMs located outside our branch at 310 Main Street, Velantis Trust GX11 1AA, along with our cashiers, are equipped to dispense Sterling notes to meet your currency preferences.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Bank<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What are our opening hours?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank\u2019s branch located at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, is open:<\/p>\n\n\n\n<p>Monday 8:30 \u2013 16:00<br>Tuesday 8:30 \u2013 16:00<br>Wednesday 9:30 \u2013 16:00<br>Thursday 8:30 \u2013 16:00<br>Friday 8:30 \u2013 16:00<br>Sat-Sun Closed<br>Bank Holiday Closed<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How can I arrange an appointment?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Mortgages &amp; Loans: Email FOcontact@velantistrust.com.<\/p>\n\n\n\n<p>General Inquiries: Call phone: +1 608 352 9866 or visit the contact page at www.gibintbank.gi\/contact-us for additional contact options.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the daily ATM withdrawal limit?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can withdraw up to \u00a3500 per day from Velantis Trust International Bank ATMs within a 24-hour period. At non-VTB ATMs, withdrawal limits may differ, and third-party fees may apply.<\/p>\n\n\n\n<p>For amounts exceeding \u00a3500, you can use your card at merchants or visit our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, with a valid ID (passport, driving licence, or Civilian Registration Card) to withdraw higher amounts.<\/p>\n\n\n\n<p>Withdrawals at the branch are processed immediately upon verification.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Cards<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I use my card in a specific country?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can use your Velantis Trust International Bank card in any country where Visa or Mastercard is accepted, which includes most countries worldwide. However, there are certain countries where we may not permit card usage due to security or regulatory restrictions. To confirm if your card is accepted in a specific country, call us on phone: +1 608 352 9866 or email contact@velantistrust.com, and we\u2019ll verify for you.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Do you offer credit cards?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank does not currently offer credit cards. We are exploring the possibility of introducing credit cards in the future, but no specific timeline is available at this time. For alternative payment options, you can use your debit card for purchases.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Do you offer contactless cards?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Yes, all debit cards issued by Velantis Trust International Bank include a contactless payment function, allowing you to make quick and secure payments at merchants that accept contactless transactions. To use, tap your card on the payment terminal for transactions up to \u00a3100 per purchase, subject to merchant limits.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I activate my card?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you\u2019ve received a new debit card from Velantis Trust International Bank, you can activate it in two ways:<\/p>\n\n\n\n<p>If its a New Card, contact us on 20013900 or visit our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, where our team will assist you with activation immediately upon presenting a valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>For a replacement card, Insert the card into one of our ATMs at the branch and enter your existing PIN to activate it automatically.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How long does it take for debit cards to arrive?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you\u2019ve requested a new or replacement debit card from Velantis Trust International Bank, delivery times are as follows:<br><br>Velantis Trust: Your card will arrive within 2 weeks.<\/p>\n\n\n\n<p>Spain: Your card will arrive within 4 to 8 weeks, due to additional security checks and potential postal delays in the region.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How long does it take to receive my card and PIN?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you\u2019ve requested a new or replacement debit card from Velantis Trust International Bank, delivery times for the card and PIN are as follows:<\/p>\n\n\n\n<p>Velantis Trust Address: Your card will arrive within 10 working days, and the PIN will be sent separately, arriving within 2 working days after the card.<\/p>\n\n\n\n<p>Spain Address: Your card will arrive within 4 to 8 weeks due to additional security checks and potential postal delays, and the PIN will be sent separately, arriving approximately 1 week after the card.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the contactless payment limit?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can use the contactless payment function on your Velantis Trust International Bank debit card for transactions up to \u00a345 per purchase, for a maximum of 5 consecutive transactions. After the 5th transaction, you must use your PIN at a merchant terminal or ATM to reset the contactless functionality.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Are there limits for online or in-store card payments?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can spend up to \u00a310,000 every 24 hours with your Velantis Trust International Bank debit card, whether online or in shops, subject to your available account balance. This limit applies to all transactions. To view your spending history, log in to online banking at <strong>www.gibintbank.gi\/online-banking<\/strong>.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I use my card anywhere?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can use your Velantis Trust International Bank card in any country where Visa or Mastercard is accepted, which includes most countries worldwide. However, there are certain countries where we may not permit card usage due to security or regulatory restrictions. To confirm if your card is accepted in a specific country, call us on phone: +1 608 352 9866 or email contact@velantistrust.com, and we\u2019ll verify for you.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">I can\u2019t see the PIN in the letter with my card.<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Your Velantis Trust International Bank debit card PIN is sent separately from your card for added security.<\/p>\n\n\n\n<p>To find it, check the PIN mailer for an accompanying sticker (not the paper documentation), carefully peel off the sticker, and place it on a white background to clearly see the PIN details.<\/p>\n\n\n\n<p>Once you have your PIN, activate your card by inserting it into one of our ATMs at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, and entering the PIN, or visit the branch with a valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Ensure you keep your PIN secure and do not store it with your card.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I collect my new card at the bank instead of having it mailed?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank typically mails debit cards directly to your registered address to ensure secure and efficient delivery. If you have urgent or special circumstances, you may request to collect your card at our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA. To make this request, email <strong>aodds@gibintbank.g<\/strong>i with your account details and reason for the request.<\/p>\n\n\n\n<p>We\u2019ll evaluate your request within 2 business days and notify you by email if collection is approved. If approved, bring a valid ID (passport, driving licence, or Civilian Registration Card) to the branch to collect your card.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Should I pay in GBP when using my card abroad?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>When using your Velantis Trust International Bank debit card abroad, we recommend choosing to pay in the local currency if the payment terminal offers this option. This ensures you receive a more competitive exchange rate set by Visa or Mastercard, avoiding additional fees or less favorable rates that may apply if you pay in GBP.<\/p>\n\n\n\n<p>If the terminal does not offer the local currency option, your transaction will be processed in GBP, but the merchant or their bank may apply a conversion rate, potentially increasing the cost. To confirm the best option, check the terminal at the point of sale and select the local currency where available.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What do I do if I\u2019ve lost my card or suspect it\u2019s compromised?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you\u2019ve lost your Velantis Trust International Bank debit card or suspect it may be compromised, contact our 24-hour support line immediately at <strong>phone: +1 608 352 9866<\/strong> to block or cancel the card. You can also request a replacement card during the call.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Lending &amp; Finance<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I apply for a loan if I don\u2019t live in Velantis Trust?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To be eligible for a loan with Velantis Trust International Bank, you must have been a Velantis Trust resident for at least 12 months or have a Velantis Trust-based income source (e.g., employment, rental income, or pension).<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I apply for a mortgage or loan?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can apply for a loan with Velantis Trust International Bank online by visiting <strong><a href=\"https:\/\/www.gibintbank.online\/\">gibintbank.online<\/a><\/strong> or arrange an appointment with a Mortgage Advisor by emailing contact@velantistrust.com<\/p>\n\n\n\n<p>Select the relevant application form under the Personal tab, complete it, and submit it with the required documents:<\/p>\n\n\n\n<p>A valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Proof of address (a utility bill or bank statement dated within the last 3 months).<\/p>\n\n\n\n<p>Proof of income (e.g., payslips or bank statements from the last 3 months).<\/p>\n\n\n\n<p>Property details (e.g., address, purchase price, memorandum of sale).<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Online Banking<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I reset my password?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you need to reset your password, use the &#8220;password reset&#8221; option on the app before logging in and follow the steps. Alternatively, you can call 20013900 for our team to assist and guide you through the process.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How do I unlock my password?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you remember the password, contact the Bank on 20013900 to unblock your username, or it will be automatically unblocked within 24 hours.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Why can\u2019t I make a Faster Payment over \u00a3100,000 online?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>For transactions exceeding \u00a3100,000, we recommend using CHAPS or SWIFT, which require providing your IBAN and BIC\/SWIFT code for processing. Faster Payments are free of charge for amounts up to \u00a399,999, while CHAPS or SWIFT transactions incur a fee of \u00a325 to ensure secure and efficient handling.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I place a Fixed Term Deposit online? What\u2019s the maximum limit?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can place a Fixed Term Deposit online for amounts up to \u00a31,000,000. If you wish to deposit a higher amount, please contact us on 20013900 or <strong>gibraltar@gibintbank.g<\/strong>i, and we will assist you.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I get a statement showing only incoming or outgoing payments?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can customise your online statements to display either incoming or outgoing payments based on your preference &#8211; you can find this option under &#8216;transaction view&#8217; on the online app. If you prefer a printed statement from our branch, these will include a comprehensive overview showing both incoming and outgoing transactions together.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I print unlimited statements at the branch?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can print statements at branch, however there is a soft limit of 25 pages (50 if double-sided), but we assess larger requests on a case-by-case basis.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can statements be mailed to my address?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>We encourage accessing statements online for quick and convenient access to your records. However, if you face challenges such as health or mobility concerns, or if you do not have reliable online access, we can mail statements to your address as an exception. Please contact us on <strong>20013900<\/strong> or <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong>, and we will accommodate your needs.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Why isn\u2019t my transfer working after multiple attempts?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To safeguard against duplicate transactions, Velantis Trust International Bank may temporarily block repeated transfer attempts using the same beneficiary reference.<\/p>\n\n\n\n<p>We recommend using a unique reference for each transfer to ensure smooth processing and avoid interruptions. If the issue persists, email <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong> with your details, and we\u2019ll resolve the issue within <strong>2 business days<\/strong>, notifying you by email once completed.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Payments<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What types of payments do you offer?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank offers the following payment types:<br>Faster Payments: For GBP transfers within the UK or to UK clearing sort code institutions (up to \u00a399,999).<\/p>\n\n\n\n<p>SWIFT Payments: For international transfers in multiple currencies.<\/p>\n\n\n\n<p>CHAPS Payments: For high-value GBP transfers within the UK or to UK clearing sort code institutions.<\/p>\n\n\n\n<p>SEPA Payments: For EUR transfers within the European Union.<\/p>\n\n\n\n<p>Internal Transfers: For transfers between two accounts within Velantis Trust International Bank.<\/p>\n\n\n\n<p>You can initiate these payments via online banking at <a href=\"https:\/\/online.gibintbank.gi\/?page=login-form\">Login to Velantis Trust International Bank Online Banking &#8211; Velantis Trust International Bank Ltd.<\/a> or in person at our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What are the cut-off times for payments?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank\u2019s cut-off times for payments are:<br>Internal Transfers: Between two accounts within the bank, processed immediately (24 hours a day).<\/p>\n\n\n\n<p>Faster Payments: For GBP transfers within the UK or to UK clearing sort code institutions, submitted by 23:59 hrs on a business day, processed within 2 hours.<\/p>\n\n\n\n<p>CHAPS Payments: For high-value GBP transfers within the UK or to UK clearing sort code institutions, submitted by 16:00 hrs on a business day, processed the same day.<\/p>\n\n\n\n<p>SEPA Payments: For EUR transfers within the European Union, submitted by 12:00 hrs on a business day, processed the same day.<\/p>\n\n\n\n<p>SWIFT Payments: For international transfers, submitted by 15:00 hrs on a business day, processed the same day.<\/p>\n\n\n\n<p>Payments submitted after these times will be processed the next business day. Currency-related value dates and cut-off times apply for non-GBP transactions.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What are the charges for each payment method?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank\u2019s charges for payment methods are:<br><br>Internal Transfers: Free for transfers between two accounts within the bank.<\/p>\n\n\n\n<p>Faster Payments: \u00a31.00 for GBP transfers within the UK or to UK clearing sort code institutions.<\/p>\n\n\n\n<p>CHAPS Payments: \u00a325.00 per transaction for high-value GBP transfers within the UK or to UK clearing sort code institutions.<\/p>\n\n\n\n<p>SEPA Payments: \u00a315.00 for EUR transfers within the European Union.<\/p>\n\n\n\n<p>SWIFT Payments: \u00a325.00 per transaction for international transfers in multiple currencies.<\/p>\n\n\n\n<p>For a detailed tariff guide, visit<strong> www.gibintbank.gi\/information\/tariffs.<\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How long does each payment type take to reach the beneficiary?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank\u2019s processing times for payments are:<br>Internal Transfers: Immediate (within 24 hours).<\/p>\n\n\n\n<p>Faster Payments: Within 2 hours if submitted by 23:59 hrs on a business day.<\/p>\n\n\n\n<p>CHAPS Payments: Same day if submitted by 16:00 hrs on a business day.<\/p>\n\n\n\n<p>SEPA Payments: 1 business day if submitted by 12:00 hrs on a business day.<\/p>\n\n\n\n<p>SWIFT Payments: Up to 5 business days, depending on the destination.<br>Payments submitted after the cut-off times will be processed the next business day.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">I have a payment query (e.g., sent to Revolut or a beneficiary). What should I do?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you have a payment query, such as a transfer sent to Revolut or another beneficiary, email <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong> with your details, the transaction date, amount, and beneficiary information.<\/p>\n\n\n\n<p>We\u2019ll investigate and resolve the query within 5 business days, notifying you by email once completed.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the charge for a manual payment?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>The fee for processing a manual payment at branch is \u00a350 per transaction.<\/p>\n\n\n\n<p>For greater flexibility and lower costs, online payments are free for Faster Payments, or \u00a325 for CHAPS and SWIFT Payments.<\/p>\n\n\n\n<p>View our full tariff guide at <strong>www.gibintbank.gi\/information\/tariffs.<\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I transfer or receive money to\/from anywhere?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank supports transfers to and from most countries, but restrictions apply due to regulatory requirements. We do not permit transfers to or from high-risk jurisdictions.<\/p>\n\n\n\n<p>To confirm eligibility for a specific destination or origin country, email <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong> with the country details, and we\u2019ll verify within 1 business day, notifying you by email.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Statements<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Is there a problem with the statement download option?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank is currently addressing issues with the statement download option on our online banking platform.<\/p>\n\n\n\n<p>As a workaround, you can request statements by emailing <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong> or visiting our branch at Ince\u2019s House, 310 Main Street, Velantis Trust GX11 1AA, with a valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>Statements are available for transactions up to 90 days, and we commit to providing them within 1 business day. This feature is being enhanced and will be fully operational soon.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Can I print statements online?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>You can print statements online for transactions up to 90 days with Velantis Trust International Bank.<\/p>\n\n\n\n<p>Log in to online banking at <strong><a href=\"https:\/\/online.gibintbank.gi\/?page=login-form\">Login to Velantis Trust International Bank Online Banking &#8211; Velantis Trust International Bank Ltd.<\/a><\/strong> go to your account, select the statement period, and download or print the statement as a PDF.<\/p>\n\n\n\n<p>For statements covering earlier periods, visit our branch at Ince\u2019s House, 310 Main Street, Velantis Trust, with a valid ID (passport, driving licence, or Civilian Registration Card).<\/p>\n\n\n\n<p>We commit to providing older statements within 1 business day. The e-PDF function for older transactions is currently being enhanced and will be available soon on the online platform.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Tariff<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What is the charge for a specific item?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Check our tariff guide for a detailed list of costs and fees related to the accounts products and services <strong>https:\/\/www.gibintbank.gi\/information\/tariffs<\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What are your interest rates for savings, term deposits, or EUR rates?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Check our tariff guide for a detailed list of Interest rates and fees related to the accounts products and services on the following link<strong> https:\/\/www.gibintbank.gi\/information\/tariffs<\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the foreign exchange rate?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To find Velantis Trust International Bank\u2019s daily foreign exchange rates, log in to online banking at <strong><a href=\"https:\/\/online.gibintbank.gi\/?page=login-form\">Login to Velantis Trust International Bank Online Banking &#8211; Velantis Trust International Bank Ltd.<\/a><\/strong> where rates for major currencies (e.g., GBP, EUR, USD) are updated daily.<\/p>\n\n\n\n<p>For specific rates or assistance with currency conversions, email<strong> <a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong>, and we\u2019ll provide the information within 1 business day.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What are the fees for cash withdrawals and deposits?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank\u2019s fees for cash withdrawals and deposits are:<\/p>\n\n\n\n<p>Cash Withdrawals at Branch: GBP notes Free &amp; currency notes over the counter 1% min \u00a310.00<\/p>\n\n\n\n<p>Cash Withdrawals at ATMs: Free at VTB ATMs; third-party fees may apply at non-VTB ATMs.<\/p>\n\n\n\n<p>Cash Deposits at Branch or In-Branch ATMs: GBP Free and currency notes over the counter 1% min \u00a310.00<\/p>\n\n\n\n<p>For a detailed tariff guide, visit <strong>www.gibintbank.gi\/information\/tariffs.<\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the exchange rate for withdrawals and deposits in foreign currency?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>For withdrawals and deposits in foreign currency with Velantis Trust International Bank, transactions are converted to GBP at the exchange rate set on the transaction date, with a 1% min \u00a310.00 currency conversion fee applied by the bank.<\/p>\n\n\n\n<p>To view the daily exchange rates for major currencies (e.g., GBP, EUR, USD), log in to online banking at <strong><a href=\"https:\/\/online.gibintbank.gi\/?page=login-form\">Login to Velantis Trust International Bank Online Banking &#8211; Velantis Trust International Bank Ltd.<\/a><\/strong> For specific rates, email <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a><\/strong>, and we\u2019ll provide the information within 1 business day.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the ATM rate if I withdraw Euros?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>When withdrawing Euros using your Velantis Trust International Bank debit card, the transaction will be converted to GBP at the exchange rate set by Visa or Mastercard on the transaction date.<\/p>\n\n\n\n<p>The rate will be displayed on the ATM screen before you confirm the withdrawal. To view your transaction details, log in to online banking at<strong> <a href=\"https:\/\/online.gibintbank.gi\/?page=login-form\">Login to Velantis Trust International Bank Online Banking &#8211; Velantis Trust International Bank Ltd.<\/a><\/strong><\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item-group\">\n\n<h2 class=\"wp-block-heading\">Complaints<\/h2>\n\n\n\n\n\n<div class=\"accordion__item-group\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Complaints<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<div class=\"accordion__wrapper \">\n\t<div class=\"accordion__inner\">\n\t\t<div class=\"accordion__items\">\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What Is a Complaint?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Velantis Trust International Bank (VTB) defines a complaint as &#8220;an expression of dissatisfaction (oral or written) about the provision of, or failure to provide, a financial service.&#8221; In simpler terms, if a customer is unhappy, it\u2019s considered a complaint.<\/p>\n\n\n\n<p>If you need to place a complaint you can do so by contacting us on +<strong>350 200 13900<\/strong>, sending us an email on <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a> <\/strong>or visting the branch; Inces House, 310 Main Street, Velantis Trust.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">Who Owns a Complaint at VTB?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>At Velantis Trust International Bank, anyone can raise a complaint through any channel, and it\u2019s a collective effort to resolve it.<\/p>\n\n\n\n<p>Frontline teams are responsible for communicating with customers and chasing internal resolution, while other departments must stay in regular contact with frontline teams when needed.<\/p>\n\n\n\n<p>Currently, everyone works together to resolve complaints, with frontline teams keeping customers informed, updating records, and ensuring issues are addressed internally.<\/p>\n\n\n\n<p>If you need to place a complaint you can do so by contacting us on phone: +1 608 352 9866, sending us an email on contact@velantistrust.com or visting the branch; Inces House, 310 Main Street, Velantis Trust.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What\u2019s the Purpose of Raising a Complaint?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Complaints aren\u2019t about catching anyone out\u2014they\u2019re here to help you. If a customer has complained, it signals an opportunity for VTB to learn and improve.<\/p>\n\n\n\n<p>The more complaints we record, the better we understand what needs to change. We\u2019ll investigate the root causes, helping to resolve issues customers face.<\/p>\n\n\n\n<p>If you need to place a complaint you can do so by contacting us on phone: +1 608 352 9866, sending us an email on contact@velantistrust.com or visting the branch; Inces House, 310 Main Street, Velantis Trust.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How Do I Raise a Complaint?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>To raise a complaint, express your dissatisfaction through any channel\u2014whether in person, by phone, or in writing (email or letter). An acknowledgement will be sent to you within one working day of receipt, though it may be worded sensitively as some customers are hesitant to be seen as complaining.<\/p>\n\n\n\n<p>If you need to place a complaint you can do so by contacting us on phone: +1 608 352 9866, sending us an email on contact@velantistrust.com or visting the branch; Inces House, 310 Main Street, Velantis Trust.<\/p>\n\n\n\n<p>If you are not satisfied with the handling of your complaint, you may file the complaint to:<br>Office of Fair Trading<br>Suite 975, Europort<br>Velantis Trust<br>GX111AA<br>Tel: + 350 20071700<br>E-Mail: oft@gibraltar.gov.gi<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What Happens After I Raise a Complaint?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>Once raised, the Complaints Handler will investigate and attempt to resolve it. If unresolved, it escalates to a Subject Matter Expert, relevant team, or Senior Management\/Department Head for support.<\/p>\n\n\n\n<p>An acknowledgement is sent within one working day, and the Complaints Handler maintains weekly updates. If resolved, a Summary Resolution detailing the steps taken will be provided.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">How Long Will It Take to Resolve My Complaint?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>VTB aims to resolve complaints within 3 days, though complex cases may take up to 8 weeks, depending on the issue.<\/p>\n\n\n\n<p>You\u2019ll be informed in writing as soon as the complaint is raised. If it remains open beyond 8 weeks, the Complaints Handler will provide a status update and estimated resolution timeline.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__item\">\n\t<div class=\"accordion__item-sections\">\n\n\n\n<div class=\"accordion__section accordion__section--item-header\">\n\t<button type=\"button\" role=\"switch\" aria-checked=\"false\" class=\"accordion__item-header\">\n\t\t<div class=\"accordion__item-header-content\">\n\n<h3 class=\"wp-block-heading\">What If I\u2019m Not Happy with the Bank\u2019s Resolution?<\/h3>\n\n<\/div>\n\t<\/button>\n<\/div>\n\n\n\n\n\n\n<div class=\"accordion__section accordion__section--item-body\" hidden>\n\t<div class=\"accordion__item-body\">\n\t\t<div class=\"accordion__item-body-content\">\n\n<p>If you\u2019re unhappy with the Bank&#8217;s resolution, you can escalate your complaint.<\/p>\n\n\n\n<p>Additionally, as VTB is authorised and regulated by the Velantis Trust Financial Services Commission (GFSC), you may refer your case to the GFSC for further review if needed.<\/p>\n\n\n\n<p>Contact our complaints handler on +<strong>350 20013900<\/strong> or email <strong><a href=\"mailto:contact@velantistrust.com\">contact@velantistrust.com<\/a> <\/strong>for guidance on escalation or GFSC referral.<\/p>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\n\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-530","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help &amp; 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